Are you having trouble connecting your Ring doorbell to your new WiFi network? You’re not alone. Many users face this issue, and it can be frustrating, especially when you’re eager to enjoy the benefits of your smart doorbell. In this article, we’ll explore the possible reasons why your Ring doorbell won’t connect to your new WiFi and provide a step-by-step guide to help you troubleshoot and resolve the issue.
Understanding the Ring Doorbell WiFi Connection Process
Before we dive into the troubleshooting process, it’s essential to understand how the Ring doorbell connects to your WiFi network. The Ring doorbell uses a 2.4 GHz WiFi frequency band to connect to your router. The connection process involves the following steps:
- The Ring doorbell searches for available WiFi networks in range.
- You select your network from the list of available networks.
- You enter your WiFi password to authenticate the connection.
- The Ring doorbell connects to your network and syncs with the Ring app.
Troubleshooting Steps to Resolve the WiFi Connection Issue
If your Ring doorbell won’t connect to your new WiFi network, try the following troubleshooting steps:
Step 1: Restart Your Ring Doorbell and Router
Restarting your Ring doorbell and router can often resolve connectivity issues. To restart your Ring doorbell, follow these steps:
- Open the Ring app and go to the “Devices” section.
- Select your Ring doorbell from the list of devices.
- Tap on the “Device Health” option.
- Tap on the “Restart” button.
To restart your router, follow these steps:
- Unplug the power cord from the back of the router.
- Wait for 30 seconds.
- Plug the power cord back into the router.
- Wait for the router to boot up and complete its self-test.
Step 2: Check Your WiFi Network Name and Password
Ensure that your WiFi network name and password are correct. If you’ve recently changed your WiFi network name or password, you’ll need to update the information on your Ring doorbell. To do this, follow these steps:
- Open the Ring app and go to the “Devices” section.
- Select your Ring doorbell from the list of devices.
- Tap on the “Device Settings” option.
- Tap on the “WiFi Settings” option.
- Enter your new WiFi network name and password.
Step 3: Move Your Ring Doorbell Closer to Your Router
Physical obstructions and distance from the router can affect the WiFi signal strength. Try moving your Ring doorbell closer to your router to improve the signal strength. You can also try relocating your router to a central location in your home to improve the WiFi coverage.
Step 4: Check for Interference from Other Devices
Other devices in your home can interfere with your WiFi signal, causing connectivity issues. Try moving devices that use the same frequency band as your Ring doorbell (2.4 GHz) away from your router. You can also try switching these devices to a different frequency band (5 GHz) if possible.
Step 5: Update Your Ring Doorbell Firmware
Outdated firmware can cause connectivity issues. Ensure that your Ring doorbell firmware is up-to-date. To check for firmware updates, follow these steps:
- Open the Ring app and go to the “Devices” section.
- Select your Ring doorbell from the list of devices.
- Tap on the “Device Settings” option.
- Tap on the “Firmware Update” option.
- Follow the prompts to update the firmware.
Step 6: Reset Your Ring Doorbell to Factory Settings
If none of the above steps resolve the issue, you may need to reset your Ring doorbell to factory settings. To do this, follow these steps:
- Open the Ring app and go to the “Devices” section.
- Select your Ring doorbell from the list of devices.
- Tap on the “Device Settings” option.
- Tap on the “Reset” option.
- Follow the prompts to complete the reset process.
Additional Tips to Improve Your Ring Doorbell WiFi Connection
In addition to the troubleshooting steps above, here are some additional tips to improve your Ring doorbell WiFi connection:
- Use a WiFi Range Extender: A WiFi range extender can help improve the WiFi signal strength in areas with poor coverage.
- Switch to a Different WiFi Channel: If you’re experiencing interference from other devices, try switching to a different WiFi channel.
- Use a WiFi Analyzer App: A WiFi analyzer app can help you identify channel overlap and optimize your WiFi settings.
Conclusion
If your Ring doorbell won’t connect to your new WiFi network, don’t panic. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and enjoy a stable and secure connection. Remember to always keep your Ring doorbell firmware up-to-date and take steps to optimize your WiFi settings for the best possible performance.
Why won’t my Ring Doorbell connect to my new WiFi network?
Your Ring Doorbell may not connect to your new WiFi network due to various reasons such as incorrect WiFi credentials, out-of-range distance from the router, or interference from other devices. Ensure that you have entered the correct WiFi network name and password during the setup process. Also, try moving the Ring Doorbell closer to your router to improve the signal strength.
If you’re still facing issues, restart your router and Ring Doorbell, then try reconnecting to the WiFi network. You can also try resetting your Ring Doorbell to its factory settings and then set it up again. If none of these steps resolve the issue, consider reaching out to Ring’s customer support for further assistance.
How do I reset my Ring Doorbell to its factory settings?
To reset your Ring Doorbell to its factory settings, press and hold the orange button on the back of the device for about 20 seconds, until the light on the front of the device starts flashing. Release the button and wait for the device to complete the reset process. This will erase all your custom settings, including your WiFi network information, so you’ll need to set it up again from scratch.
After resetting your Ring Doorbell, open the Ring app and follow the in-app instructions to set up your device again. Make sure to enter the correct WiFi network name and password during the setup process. If you’re still facing issues, consider restarting your router and trying again.
What is the ideal distance between my Ring Doorbell and WiFi router?
The ideal distance between your Ring Doorbell and WiFi router depends on various factors such as the strength of your router’s signal, the presence of physical barriers, and interference from other devices. As a general rule, try to place your Ring Doorbell within 30 feet of your router to ensure a stable connection.
If you need to place your Ring Doorbell farther away from your router, consider using a WiFi range extender or a mesh network system to boost the signal strength. You can also try moving your router to a more central location in your home to improve the coverage area.
How do I update my Ring Doorbell’s WiFi network information?
To update your Ring Doorbell’s WiFi network information, open the Ring app and navigate to the device settings page. Tap on the “WiFi Settings” option and select your new WiFi network from the list of available networks. Enter your WiFi network password and wait for the device to connect to the new network.
If you’re having trouble updating your WiFi network information, try restarting your Ring Doorbell and router, then try again. Make sure to enter the correct WiFi network name and password to avoid any connection issues.
Why is my Ring Doorbell not connecting to my 5GHz WiFi network?
Your Ring Doorbell may not connect to your 5GHz WiFi network due to compatibility issues. Ring Doorbells are designed to work with 2.4GHz WiFi networks, which offer a longer range and better penetration through walls and other physical barriers.
If you’re using a dual-band router, try switching to the 2.4GHz network and see if your Ring Doorbell connects successfully. If you’re still facing issues, consider reaching out to Ring’s customer support for further assistance or using a WiFi range extender to boost the signal strength.
Can I use a WiFi range extender to improve my Ring Doorbell’s connection?
Yes, you can use a WiFi range extender to improve your Ring Doorbell’s connection. A WiFi range extender can help boost the signal strength and extend the coverage area of your WiFi network, allowing your Ring Doorbell to connect more reliably.
When choosing a WiFi range extender, make sure to select a device that is compatible with your router and Ring Doorbell. Place the range extender in a location that is roughly halfway between your router and Ring Doorbell to maximize the signal strength.
What should I do if my Ring Doorbell is still not connecting to my WiFi network?
If your Ring Doorbell is still not connecting to your WiFi network after trying the troubleshooting steps above, consider reaching out to Ring’s customer support for further assistance. They can help you diagnose the issue and provide more specific guidance to resolve the problem.
Additionally, you can also try checking your router’s settings to ensure that the WiFi network is enabled and broadcasting its SSID. You can also try restarting your router and Ring Doorbell one more time to see if that resolves the issue.