Are you frustrated with the “cannot connect to server” error on your PlayStation 4? You’re not alone. This issue can be caused by a variety of factors, ranging from network connectivity problems to server maintenance. In this article, we’ll delve into the possible reasons behind this error and provide you with step-by-step solutions to get you back to gaming in no time.
Understanding the Error
The “cannot connect to server” error on your PS4 typically indicates a problem with your internet connection or the server you’re trying to connect to. This error can manifest in different ways, such as:
- CE-37857-0: This error code usually indicates a problem with your internet connection or the PSN server.
- NW-31456-9: This error code typically suggests a problem with your network connection or the server you’re trying to connect to.
Causes of the Error
Before we dive into the solutions, it’s essential to understand the possible causes of the “cannot connect to server” error on your PS4. Some of the most common causes include:
- Network connectivity issues: A poor or unstable internet connection can prevent your PS4 from connecting to the server.
- Server maintenance: Sometimes, the PSN server may be undergoing maintenance, causing the error.
- Outdated software: An outdated PS4 software or firmware can cause connectivity issues.
- DNS issues: DNS (Domain Name System) issues can prevent your PS4 from resolving the server’s IP address.
- Firewall or router issues: Firewall or router settings can block your PS4’s connection to the server.
Troubleshooting Steps
To resolve the “cannot connect to server” error on your PS4, follow these troubleshooting steps:
Step 1: Check Your Network Connection
- Ensure your PS4 is connected to the internet using a stable and fast connection.
- Check your internet speed using a speed test tool to ensure it meets the minimum requirements for online gaming.
- Restart your router and modem to refresh your internet connection.
Step 2: Check for Server Maintenance
- Visit the official PlayStation website or social media channels to check for any scheduled server maintenance.
- Check the PSN status page to see if there are any issues with the server.
Step 3: Update Your PS4 Software
- Go to Settings > System Software Update to check for any available updates.
- Follow the on-screen instructions to update your PS4 software.
Step 4: Check Your DNS Settings
- Go to Settings > Network > Set Up Internet Connection > Custom.
- Select your network type (Wi-Fi or Ethernet) and choose “Manual” for the DNS settings.
- Enter the following DNS addresses:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
Step 5: Check Your Firewall and Router Settings
- Ensure that your firewall and router settings are not blocking your PS4’s connection to the server.
- Check your router’s settings to ensure that the PS4’s IP address is not blocked.
Advanced Solutions
If the troubleshooting steps above don’t resolve the issue, try the following advanced solutions:
Reset Your PS4’s Network Settings
- Go to Settings > Network > Set Up Internet Connection > Reset.
- Follow the on-screen instructions to reset your PS4’s network settings.
Use a Different DNS Service
- Try using a different DNS service, such as Google Public DNS or Cloudflare DNS.
- Enter the DNS addresses provided by the service you choose.
Disable Your Firewall
- Temporarily disable your firewall to see if it’s blocking your PS4’s connection to the server.
- Be cautious when disabling your firewall, as it may leave your network vulnerable to attacks.
Conclusion
The “cannot connect to server” error on your PS4 can be frustrating, but it’s often caused by a simple issue that can be resolved with troubleshooting and advanced solutions. By following the steps outlined in this article, you should be able to resolve the issue and get back to gaming in no time. Remember to always keep your PS4 software and firmware up to date, and ensure that your network connection is stable and fast.
Additional Tips
- Regularly check the PSN status page for any issues with the server.
- Use a wired Ethernet connection instead of Wi-Fi for a more stable connection.
- Consider using a gaming router to optimize your network connection for online gaming.
By following these tips and solutions, you’ll be well on your way to resolving the “cannot connect to server” error on your PS4 and enjoying a seamless gaming experience.
Why is my PS4 saying it cannot connect to the server?
The “cannot connect to server” error on your PS4 can be caused by a variety of factors, including issues with your internet connection, problems with the PS4’s network settings, or server maintenance being performed by Sony. It’s also possible that the error is related to a specific game or application, rather than the PS4 as a whole. To troubleshoot the issue, try restarting your router and PS4, and then check the PlayStation Network status page to see if there are any known issues.
If the problem persists, you may want to try resetting your PS4’s network settings to their default values. To do this, go to Settings > Network > Set Up Internet Connection, and then select “Custom” and choose your network from the list. Follow the prompts to reset the settings, and then try connecting to the server again. If you’re still having trouble, you may want to consider contacting Sony support for further assistance.
How do I troubleshoot my PS4’s internet connection?
To troubleshoot your PS4’s internet connection, start by checking the lights on your router to make sure it’s turned on and functioning properly. Next, try restarting your router and PS4 to see if that resolves the issue. You can also try moving your PS4 closer to your router to improve the Wi-Fi signal strength. If you’re using a wired connection, try swapping out the Ethernet cable to rule out any issues with the cable itself.
If you’re still having trouble, you can try checking your internet connection speed using the PS4’s built-in speed test tool. To do this, go to Settings > Network > Test Internet Connection. This will give you an idea of whether the issue is with your internet connection or the PS4 itself. You can also try contacting your internet service provider to see if there are any outages or issues in your area.
What is the PSN status page, and how do I use it?
The PSN status page is a website provided by Sony that shows the current status of the PlayStation Network. You can use it to check if there are any known issues or maintenance being performed on the network, which may be causing the “cannot connect to server” error on your PS4. To access the PSN status page, simply go to the PlayStation website and click on the “Network Status” link at the top of the page.
On the PSN status page, you’ll see a list of different services, including gaming, online multiplayer, and the PlayStation Store. If there’s an issue with a particular service, it will be indicated on the page. You can also sign up for email alerts to be notified when there’s an issue with the network. By checking the PSN status page, you can quickly determine if the problem is with your PS4 or the network itself.
How do I reset my PS4’s network settings?
To reset your PS4’s network settings, go to Settings > Network > Set Up Internet Connection. Select “Custom” and choose your network from the list. Then, follow the prompts to reset the settings. This will restore your PS4’s network settings to their default values, which can sometimes resolve connectivity issues. Note that resetting your network settings will also disconnect you from any Wi-Fi networks you’ve previously connected to.
After resetting your network settings, you’ll need to reconnect to your Wi-Fi network or set up a new Ethernet connection. To do this, go back to Settings > Network > Set Up Internet Connection, and follow the prompts to connect to your network. If you’re still having trouble connecting to the server after resetting your network settings, you may want to try restarting your router and PS4 again.
What is the difference between a wired and wireless internet connection on my PS4?
A wired internet connection on your PS4 uses an Ethernet cable to connect directly to your router, while a wireless connection uses Wi-Fi to connect to your router. Wired connections are generally faster and more stable than wireless connections, especially if you have a lot of devices connected to your network. However, wireless connections can be more convenient, especially if you don’t have easy access to your router.
If you’re experiencing connectivity issues with your PS4, trying switching from a wireless to a wired connection (or vice versa) to see if that resolves the issue. You can also try moving your PS4 closer to your router to improve the Wi-Fi signal strength. If you’re using a wired connection, try swapping out the Ethernet cable to rule out any issues with the cable itself.
How do I contact Sony support for help with my PS4?
If you’re still having trouble connecting to the server after trying the troubleshooting steps above, you may want to contact Sony support for further assistance. You can do this by visiting the PlayStation website and clicking on the “Support” link at the top of the page. From there, you can search for answers to common questions, chat with a support representative, or submit a request for email support.
When contacting Sony support, be sure to have your PS4’s serial number and a detailed description of the issue you’re experiencing. This will help the support representative to better understand your problem and provide a more effective solution. You can also try contacting Sony support by phone or through the PlayStation support Twitter account.
How can I prevent connectivity issues with my PS4 in the future?
To prevent connectivity issues with your PS4 in the future, make sure to regularly restart your router and PS4 to keep them running smoothly. You should also keep your PS4’s software up to date, as newer versions often include improvements to the network connectivity. Additionally, try to reduce the number of devices connected to your network, as this can help to improve the overall speed and stability of your connection.
It’s also a good idea to use a wired connection instead of Wi-Fi, especially if you’re experiencing issues with your wireless connection. Finally, be sure to check the PSN status page regularly to stay informed about any issues or maintenance being performed on the network. By following these tips, you can help to prevent connectivity issues with your PS4 and ensure a smoother gaming experience.